These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "User") and GREATER BAY CEDAR LIMITED ("Company," "we," "us," or "our") regarding your access to and use of the Parallens mobile application ("App"), the website www.parallens.com. ("Website"), and related products or services (collectively, the "Services").
The term "Parallens Services" refers to the Website, web applications, mobile applications, subscription services, and all affiliated sites associated with www.parallens.com..
By downloading, installing, registering for, or using the App or Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, do not access, use, or register for any Parallens Services.
You must be at least 18 years of age or the age of legal majority in your jurisdiction to access or use the Services. By using the Services, you represent and warrant that you meet this requirement. If you are using the Services on behalf of another individual or entity, you represent that you have the authority to accept these Terms on that party's behalf.
Registration for or use of Parallens Services where prohibited by law is forbidden. We do not knowingly collect any information from children under the age of 13. Any use of or access to Parallens Services by individuals under the age of 13 is strictly prohibited and constitutes a violation of these Terms. If you are 13 years of age or older but under 18, you must have a parent or legal guardian register for a product or create an account on your behalf to use Parallens Services, and you may only use Parallens Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms.
The App is designed for use with compatible cameras and provides functions including camera status checks, camera configuration settings, and image transfer.
After capturing photos, users may use the App to upload data to servers (databases) and store data locally or in the cloud.
The App includes built-in cloud storage and other subscription-based value-added services that users can manage directly within the App.
Users may share photos and videos captured through their cameras.
When accessing your camera, the App may capture photos and utilize your device's built-in AI neural network engine for on-device super-resolution and full-color night vision enhancements. All image processing for these features is performed locally on your device. Your images are never uploaded to any cloud servers or shared with any third parties.
Additionally, the App offers an AI Assistant feature powered by tthe Alibaba Cloud Qwen3.5-Plus large language model (provided by Tongyi Yunqi (Hangzhou) Information Technology Co., Ltd.). When you use the AI Assistant, your text queries will be transmitted to the Qwen3.5-Plus model for processing. The AI Assistant requires your explicit consent prior to use. Depending on your region, your data will be routed to and processed on servers located in the United States (Virginia) or Germany (Frankfurt).
By using Parallens Services, registering a product, creating an online account for Parallens Services ("Account"), or conducting any transaction through Parallens Services, you agree to these Terms and our Privacy Notice. You acknowledge and agree that by using your login credentials or clicking any "I Agree" button within the Parallens Services, you explicitly consent to the terms presented by Parallens. Such credentials and actions carry the same legal validity and effect as your physical written signature. You agree and authorize Parallens to send disclosures, messages, notifications, and other communications, including direct marketing SMS messages, to the phone number and email address you provide.
Parallens reserves the right to modify these Terms at any time. In the event of any changes, we will notify you by sending an email or through in-app or website notifications. We will specifically indicate in the notice the effective period and its implications. Your continued use of any Parallens Services after receiving such notice constitutes your acknowledgment of and agreement to be bound by the revised Terms. You should periodically review this page for any changes, as these changes are binding upon you. If you do not agree to the revised Terms, you must terminate your Account within the notice period. Continued use after the notice period constitutes your acceptance of the changes.
Users should download this Software product from the designated website or through designated means (e.g., Apple App Store, Google Play). To avoid malware that could damage user data or collect user privacy information, users should refrain from downloading the Software from unauthorized websites. If users obtain the Software from unauthorized third parties or from installation packages bearing the same name as this Software, we cannot guarantee the Software will function properly, and we assume no liability for any resulting losses.
Users must select the correct Software version matching their terminal device. Any problems or damages arising from incompatibility between the Software and the device shall be the sole responsibility of the user.
To improve user experience and enhance services, we reserve the right to periodically provide you with Software replacements, modifications, or upgrades. Parallens may change, upgrade, discontinue, or temporarily suspend any feature or component of Parallens Services at any time without prior notice. Parallens cannot guarantee and makes no warranty that any Software update can be implemented on any product, or that changes to Parallens Services will operate as intended. You acknowledge that you may need to install Software updates to use the product with Parallens Services, and you agree to promptly install such updates as we provide them. Any losses resulting from your failure to timely implement such updates shall be your sole responsibility.
To use Parallens Services with your products, you need to create an Account. You agree to provide accurate, current, and complete information during the registration process and to promptly update such information to keep it accurate, current, and complete. You represent and warrant that: (i) all required registration information you submit is truthful, accurate, and complete; (ii) you will maintain the accuracy, security, and confidentiality of such information; and (iii) your use of Parallens Services does not violate any applicable laws or regulations.
You are not permitted to transfer your Account to any other person in any manner, including sharing your password with others. You are responsible for all activities or actions under your Account. Parallens shall not be liable for any loss or damage arising from your failure to maintain the confidentiality of your Account. You agree to immediately notify Parallens upon becoming aware of any unauthorized access to or use of your Account or any security breach.
Parallens supports Account deletion through the App. If you registered a Parallens Account via email or a third-party platform, you may proactively request deletion of your current Account through the App after logging in. Account deletion requires verification via the associated email address. Upon approval, the Account deletion request will be received and reviewed by Parallens. After the review is approved, the Account and its associated data will be completely deleted, including (i) personal information; (ii) photos/videos; (iii) social relationships; and (iv) published content. After you delete your Account, Parallens will not retain any of your personal data, except as required by law.
Use of certain products or specific features may require Internet access and registration for Parallens Services. You must have the necessary hardware, software, and Internet access required to register a product and use Parallens Services. Parallens Services may require: (i) a functioning Wi-Fi or cellular network capable of reliably communicating with our products; (ii) a computer or mobile device running Android OS or Apple iOS, used to pair the product with its nearby network; (iii) an Account; (iv) an always-on broadband Internet connection; and (v) other system elements as Parallens may specify for particular products. In addition, you acknowledge that to facilitate proper product registration and connection to and registration for Parallens Services, Parallens may activate Bluetooth, Wi-Fi, or cellular services on your device with or without prior notice.
You acknowledge and agree that Parallens Services and products are not certified for emergency response. Parallens makes no warranty or representation that use of the Parallens Services or products with any third-party products or services will affect or increase any level of safety or security. Parallens Services and products are not third-party-monitored emergency notification systems - Parallens will not dispatch emergency authorities to your home in the event of an emergency. All life-threatening and emergency events should be directed to the appropriate response services.
Certain features of the App require a subscription to access. Users may purchase and manage subscriptions within the App. By subscribing, you agree to pay the subscription fees and applicable taxes.
Payment will be charged to your App Store or Google Play account upon purchase confirmation. Parallens does not directly process payments for in-app subscriptions; all billing transactions are handled by Apple Inc. (for iOS users) or Google LLC (for Android users) and are subject to their respective terms and conditions. Parallens acts solely as a content and service provider.
Subscriptions automatically renew unless auto-renewal is turned off at least 24 hours before the end of the current billing period. You are responsible for managing your auto-renewal settings through your App Store or Google Play account. Parallens assumes no liability for unintended renewals resulting from your failure to turn off auto-renewal before the deadline.
You may cancel your subscription at any time through your App Store or Google Play settings. Your subscription will remain active until the end of the current billing period; cancellation only stops the next renewal and does not entitle you to a pro-rata refund for the remaining days of the current period.
For your convenience, the cancellation paths on each platform are as follows:
All subscription fees are non-refundable, and no refunds shall be provided for unused portions of a subscription (including but not limited to unexpired months, unused cloud storage quota, unused AI recognition credits, or device slots). This policy applies whether the subscription was purchased directly through the App or via a promotional code. Exceptions may exist only where mandated by applicable consumer protection laws in your jurisdiction or by Apple App Store / Google Play policies.
We reserve the right to change subscription fees, payment methods, introduce new fees, or modify subscription tiers and included features as needed. We will make reasonable efforts to notify users of any changes via email, in-app notification, or other means at least 30 days before such changes take effect. Your continued use of subscription services after the changes take effect constitutes your agreement to the modified terms.
Each subscription tier is subject to a maximum number of bound devices. The specific device limit applicable to your subscription is displayed at the time of purchase and in your Account settings. Attempting to bind devices beyond your subscription limit will result in a prompt to upgrade your plan or unbind existing devices. Parallens reserves the right to enforce these limits by restricting new device bindings until the Account is brought into compliance.
By subscribing to Parallens Services, you acknowledge that your payment information (such as billing address and transaction records) is collected and processed by Apple or Google, as applicable, and that your usage data (such as cloud storage usage, AI recognition activity, and feature engagement metrics) is collected by Parallens to provide and improve subscription services. For full details on data handling, please refer to our Privacy Policy at www.parallens.com..
For more information on subscription services, please refer to the Parallens Sales Terms and Conditions.
Subject to your compliance with these Terms, Parallens grants you a revocable, limited, non-exclusive, non-transferable, non-sublicensable license to install and use (a) the mobile application, and (b) any embedded firmware and updates in the products ("Other Software"), in each case solely for your personal, non-commercial use of the products and Parallens Services. You may use the mobile application only on devices that you own, lease, or otherwise control. No other license or right is granted to you by implication or otherwise under any intellectual property rights owned or controlled by Parallens or its licensors.
Except as expressly permitted by these Terms, you agree not to, and will not permit others to: (i) license, sublicense, assign, transfer, or convey the rights and licenses granted hereunder; (ii) publish, display, disclose, sell, rent, lease, store, lend, distribute, transmit, publicly display or perform, co-brand, frame, host, outsource, or otherwise commercially exploit Parallens Services, including the mobile application and Other Software (collectively, "Software"); (iii) copy or reproduce Parallens Services or Software or any portion thereof in any form; (iv) remove or alter any trademarks, logos, copyright notices, or other proprietary notices, legends, symbols, or labels in the Software or Parallens Services; (v) use the Software and Parallens Services in any manner that may infringe any patent, copyright, trademark, trade secret, or any other intellectual property or proprietary right of Parallens, its third-party providers, or any other third party; (vi) modify, translate, adapt, disassemble, reverse engineer, decompile, or otherwise attempt to derive source code from, or create compilations or derivative works of, the Software, Parallens Services, or any portion thereof (except to the extent such restrictions are expressly prohibited by applicable law); or (vii) use the Software or Parallens Services for any service bureau, time-sharing, resale, or similar purposes.
All copyrights, trademarks, patents, trade secrets, and other intellectual property rights associated with the Software, as well as all information related to the Software (including but not limited to text, images, audio, video, graphics, interface design, layout frameworks, data, or electronic documents), are protected by applicable laws and international treaties. We own these intellectual property rights. Without our written consent, users may not use, permit any third party to use, or transfer these intellectual property rights for any commercial or non-commercial purpose. We reserve the right to pursue legal liability for such actions. Parallens retains all rights and licenses in the Software not expressly granted to you under these Terms.
You may access and use Parallens Services solely for the following purposes: (a) operating, managing, monitoring, and maintaining products; (b) viewing, sharing, and storing video, audio, and other content captured by products and transmitted to Parallens Services; and (c) subscribing to Parallens Services, managing your Account and preferences, and maintaining your registration data.
When using Parallens Services, you must not:
These Terms apply to any future updates, releases, or other changes to the Services.
You may choose to display, share, email, or otherwise make available (collectively, "Submit") text, graphics, photos, videos, images, audio, and other works of authorship, including storing and sharing online with third parties ("Your Content"), through the products or directly to Parallens Services. When you post Your Content on publicly accessible portions of Parallens Services or through Parallens Services on third-party social networking sites, such content will be accessible to and viewable by others. You are solely responsible for Your Content submitted through Parallens Services, and Parallens assumes no liability for any errors or omissions in Your Content.
You must ensure that you own the intellectual property rights to the content you upload or have obtained proper authorization, and that your use of the App and its services does not infringe upon any third party's legal rights. You must comply with local laws and regulations when using the App.
When posting information through the App, you must not engage in the following activities, including but not limited to:
Parallens may also make available on Parallens Services text, graphics, photos, videos, images, illustrations, audio, music, comments, and other works of authorship that it owns or that come from other users of Parallens Services ("Parallens Content"). Parallens Content and Parallens Services, as well as their underlying technology, are protected by U.S. and foreign copyright, trademark, patent, intellectual property, and other laws. You may access and view Parallens Content solely for personal use and consumption. Copying, selling, renting, distributing (including digital distribution), publicly performing (including digital performances), marketing, creating derivative works of, or otherwise exploiting such Parallens Content is prohibited without Parallens' prior written consent.
Parallens does not endorse, represent, or warrant in any manner any of Your Content or Parallens Content, or any information, services, or advice accessed through Parallens Services. We assume no responsibility for the accuracy, reliability, validity, or correct use of information you receive through Parallens Services.
You agree that all of Your Content and Parallens Content accessed using Parallens Services is at your own risk, and you will be solely responsible for any damage or loss to any party resulting therefrom. You hereby release us from all liability arising from your access to or failure to access Your Content or Parallens Content through Parallens Services.
By making Your Content available on or through Parallens Services, you grant Parallens a non-exclusive, non-transferable, non-sublicensable, worldwide, royalty-free right and license to use, reproduce, modify, publicly display, publicly perform, and distribute Your Content in connection with operating and providing Parallens Services to you. We also have the right to reformat, create derivative works of, excerpt, translate, modify, or otherwise alter any of Your Content for storage and display through Parallens Services. This license is valid only for the duration of your use of Parallens Services. When you delete your Account or when we delete Your Content in accordance with these Terms, this license automatically terminates. When you post content publicly, other users may continue to access and share content you have made public.
You represent and warrant that you own Your Content, or that you have all rights necessary to Submit Your Content in the manner you have chosen, and that you grant us the license to use Your Content as described in these Terms.
You warrant, represent, and agree that Your Content, and your use and provision of Your Content on Parallens Services, will not: (i) infringe, misappropriate, or violate a third party's patent, copyright, trademark, trade secret, or other intellectual property rights, or rights of publicity or privacy, or other rights; (ii) violate, or encourage conduct that would violate, any applicable law, regulation, statute, or ordinance, or give rise to civil liability; (iii) be fraudulent, false, misleading, deceptive, defamatory, infringing, obscene, harmful, pornographic, vulgar, offensive, or otherwise objectionable; (iv) promote discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group; (v) be violent, threatening, or abusive, or promote violence or threatening actions against any individual or entity; or (vi) promote illegal or harmful activities or substances.
You hereby grant Parallens a non-exclusive, worldwide, royalty-free, perpetual license to allow Parallens to use, modify, and incorporate comments, suggestions, feedback, or ideas submitted by you for the purpose of improving Services, developing new products, or for internal business purposes. The grant of this license does not affect any intellectual property rights you may have in the content you submit.
We take your privacy seriously. Please review our Privacy Policy, which explains how we collect, use, and disclose your information. By using the App, you agree to all terms of our Privacy Policy and are bound by it. The Privacy Policy is incorporated into these Terms by reference, and your use of any Parallens Services constitutes your agreement to abide by and be bound by that policy.
Parallens Services may contain links to other sites operated by third parties ("Third-Party Sites") and referrals to third-party vendors ("Referral Vendors"). Such Third-Party Sites and Referral Vendors are not under our control. We provide these links and referrals solely as a convenience, and we do not review, approve, monitor, endorse, or make any representations or warranties with respect to these Third-Party Sites or Referral Vendors and their products and services. We encourage you to review all applicable agreements, terms of use/service terms, and other policies of these Third-Party Sites and Referral Vendors.
Parallens is not responsible for third parties or their products and services, including but not limited to any third-party products and services, devices, ISPs, carriers, app stores, Third-Party Sites, and Referral Vendors that support Parallens Services.
The Parallens App includes a device sharing feature that allows you, as the device owner ("Owner"), to share access to your monitoring camera devices with other designated users ("Shared Users"), as well as a Gallery Statistics feature that provides aggregated insights regarding device usage, capture activity, and wildlife detection data. You acknowledge that enabling these features may expose sensitive information, including the precise geographic location of your devices, and that you assume full responsibility for the consequences of such sharing.
When you enable device sharing, Shared Users may access:
You expressly acknowledge and agree that monitoring cameras and trail cameras are often deployed in remote, private, or otherwise sensitive locations. Accordingly, geolocation data associated with your devices and captured content is considered highly sensitive information. By enabling device sharing or Gallery Statistics, you expressly consent to Parallens collecting, processing, storing, and displaying such geolocation data to you and your designated Shared Users through the App and associated cloud services. You may disable geolocation tagging in the App settings; however, doing so may limit or disable certain features of Gallery Statistics, map-based visualizations, and location-based alerts. Parallens assumes no liability for any loss of functionality resulting from your decision to disable location services.
Gallery Statistics data may include aggregated and anonymized data derived from your device usage. Parallens does not sell, rent, or share your precise geolocation data with third parties for marketing, advertising, or any commercial purpose unrelated to service provision. Any aggregated or de-identified data shared with third-party service providers (such as cloud infrastructure, analytics, and map services) will be anonymized to the extent technically feasible and contractually required. Certain features of device sharing and Gallery Statistics rely on third-party map or analytics services (e.g., Google Maps, Mapbox); your use of these features is subject to the respective third-party terms and privacy policies, which you should review separately.
Shared device data is transmitted using TLS/SSL encryption and stored on servers protected by industry-standard security measures. Parallens retains shared device data for as long as the sharing relationship remains active, or until you delete your Account or the relevant content. You may request early deletion of specific shared data by emailing info@parallens.com; such requests will be processed within 30 days, subject to technical and legal retention requirements.
Regardless of the sharing settings you configure, Parallens reserves the right to disclose device location data and related media to law enforcement or regulatory authorities when required by applicable law, court order, or in response to a genuine emergency involving imminent danger to persons or property. Where permitted by law, Parallens will notify you of such disclosure.
As with most Internet-based software, the App may be subject to various security issues arising from factors such as user behavior, network service quality, and differences in social environments, including unauthorized access to user information leading to real-life harassment. In addition, other software installed or websites accessed by users may contain viruses such as "Trojan horses" that may threaten the security of users' devices and data, thereby affecting the normal use of the App. Users should enhance their information security awareness and protect personal data, including strengthening password protection to avoid loss and harassment.
Please note that, in order to safeguard our business development and adjustment flexibility, we have the right to modify or suspend services at any time without prior notice to users. We assume no liability for any loss to users or any third party arising from the exercise of this right.
Unless expressly provided by laws and regulations, we will make every effort to ensure that the Software and the technologies and information involved are safe, effective, accurate, and reliable. However, due to limitations of existing technology, users understand that we make no representations or warranties, express or implied, regarding the reliability, suitability, availability, or accuracy of the App or the information contained therein.
You acknowledge and agree that Parallens Services and products are not certified for emergency response. Parallens makes no warranty or representation that use of the Parallens Services or products with any third-party products or services will affect or increase any level of safety or security. Parallens Services and products are not third-party-monitored emergency notification systems - Parallens will not dispatch emergency authorities to your home in the event of an emergency. All life-threatening and emergency events should be directed to the appropriate response services.
Users shall assume full liability for personal injury or any incidental or consequential economic losses (including but not limited to loss of profits, loss of data, or business interruption) arising from or related to any of the following:
Any personal or economic loss arising from conduct between users in connection with the App, whether caused by the user's own misrepresentation or deception, shall be borne entirely by the party at fault in accordance with the law.
These Terms shall remain in full force and effect for as long as you continue to access or use Parallens Services, or until terminated in accordance with the provisions set forth herein.
If we believe that your conduct violates the above Terms, causes damage to other users of the App, us, or third parties, or for any other reason, we may terminate or suspend your access to the App with or without notice. Parallens may suspend or terminate your right to use Parallens Services at any time without prior notice if Parallens believes in good faith that you have used Parallens Services in a manner that violates these Terms.
If you transfer a Parallens product to a new owner, your right to use Parallens Services for that product will automatically terminate, and the new owner will have no right to use that product or Parallens Services under your Account and will need to register a separate Account with Parallens.
Upon termination, you will no longer be able to use the App and its related services. All provisions of these Terms that by their nature should survive termination shall survive, including provisions regarding intellectual property, disclaimers, content licenses, and the like. Upon termination of your Account, your right to use Parallens Services will automatically terminate, and we may delete Your Content and other information associated with your Account at the end of your subscription period. You may cancel your Account at any time by contacting customer support (email info@parallens.com).
You may not assign or transfer these Terms or any related rights or obligations, whether by operation of law or otherwise, without the prior written consent of Parallens. Any attempt by you to assign or transfer these Terms without such consent shall be void. Parallens may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms shall be binding upon and inure to the benefit of the parties and their successors and permitted assigns.
These Terms shall be governed by and construed in accordance with the laws of the country, state, or province in which you reside, without regard to its conflict of laws principles. You agree to submit to the personal jurisdiction of the courts in your country, state, or province for the resolution of any disputes.
If you have any questions regarding these Terms, please contact us at:
GREATER BAY CEDAR LIMITED
Email: info@parallens.com
Website: https://www.parallens.com.
Phone: 00852 52970320
Should further amendments or adjustments to specific terms be required, please let us know.